Info

01 / about

about

ImpossibleAmplifiers designs and hand-builds valve amplifiers, cabinets and pedals in Turin, Italy. Every unit is assembled, burned in and tested at volume on our bench before it leaves the workshop.

02 / shipping

shipping

Shipping options and costs are calculated at checkout from your delivery address, before you pay.

For orders shipped outside the European Union, import duties and taxes may be charged by the destination country and are paid by the recipient.

03 / returns

returns

If you are a consumer in the European Union you can withdraw from your purchase within 14 days of receiving it, without giving a reason.

• Write to hello@impossibleamplifiers.com with your order number to start a return.
• Send the item back within 14 days of telling us, complete and in its original packaging.
• We refund the full amount, including standard delivery, within 14 days of receiving the item back.
• Return shipping is paid by the customer, unless the item arrived damaged or faulty.

04 / warranty

warranty

Every product is covered by the 2-year legal guarantee of conformity provided by EU consumer law (in Italy, the Codice del Consumo), starting from the day of delivery.

If something is not working as it should, write to us before sending anything back: we will tell you how to ship it and repair or replace it free of charge. Valves are consumable parts and wear normally with use.

05 / repairs

repairs

We repair what we build, for as long as parts exist. For out-of-warranty repairs we send you a quote first, and nothing is done until you approve it.

06 / payments

payments

Payments are processed securely at checkout. The accepted methods are shown on the checkout page. Prices are in euro and include Italian VAT.

07 / contact

contact

08 / company

company